Mission Statement & Practice Profile for Lake County Vision Care
Please take the time to read our updated Mission Statement/Practice Profile:
My name is Dr. Adam Ottaviano, and I have been working at Lake County Vision Care since the summer of 2010, after graduating from The Illinois College of Optometry. It is hard to believe it has been that many years, serving patients in both the Zion office (established 1978) and the Mundelein office (established 1991). During that time, I have had the pleasure of working with Dr. Earl Townsend, Dr. Peter Vlasis, and Dr. Suzanne Battaglia.
Lately, the two most common questions I get are, “How long have you been here?” (Regardless of the years I think I will always be considered the “new guy”) and second, “How are things going here, what’s next?” It is fair to assume that during any time of transition there is a degree of uncertainty. That seems to be more relevant these days given the state of the world we live in. We have had to make adjustments and adapt to a changing work environment nearly constantly for the last 18 months, not only due to the pandemic, but also the retirement of our most experienced staff and doctors. I can assure all of our current and future patients that we will continue to provide the best vision care. We will do so by using the latest technology to detect and care for any eye conditions and diseases including the leading causes of blindness, for example: Diabetes, Macular Degeneration, and Glaucoma. We will also continue to provide the best glasses options available with the newest technology in Transitions Lenses, Anti-Reflective Treatments, and Blue-Light Protection. We have numerous contact lens options available and provide everything from training new contact lenses wearers to custom fit contact lenses for the most complicated of cases.
At Lake County Vision Care , we are continuously working to improve. When I find that we didn’t meet the expectations of any of our patients, our team at Lake County Vision Care will meet so that everyone learns what could have been done better. Each patient we see brings their own unique needs and demands, we continue to work to do a better job at explaining health and vision benefits or communicating effectively through phone, text, email, and don’t worry you may even still see a postcard. I can assure you we are learning and improving daily.
Lastly, to all the wonderful patients that took time to provide a positive online review, I truly appreciate it. I know that social media is an easy place to provide hurtful and unkind statements, as there is no consequence for doing so. I also know that there is no reward for providing positive feedback, so I appreciate you taking the time to express your gratitude for our work.
Thank you for taking the time to read this message. Going forward please do not expect postings or updates online as our focus is not to be social media influencers. We have a more important task at hand, YOUR VISION IS OUR FOCUS.